1. Physical Products (Decks, Mats, Books)
Our Pan-African Tarot Decks, Reading Mats, and Tarot Bible companion books are printed, packaged, and shipped with high spiritual intention and strict quality controls.
If your order arrives damaged, defective, or if you received the incorrect item due to a fulfillment error, please contact us within 3 days of delivery at ayuda@ashealma.com with pictures of the damage. We will happily ship a replacement item to you at no additional charge.
2. Digital Products & Instant Downloads
All digital products, including PDF guides, virtual companion books, and downloadable graphics, are delivered immediately upon checkout.
Digital product sales are 100% final. We do not offer refunds or exchanges for any digital files once purchase is complete.
3. Readings & Spiritual Sessions
Tarot readings, energy sessions, and Aché-Reiki services involve dedicated preparation, spiritual alignment, and blockages of time. As such, the following cancellation policies apply:
- Rescheduling: You may reschedule your reading session up to 24 hours before your scheduled appointment time at no charge. Use the link in your booking confirmation email or visit ashealma.com/bookings.
- Cancellations: Cancellations made within 24 hours of your session cannot be refunded. However, we will credit your payment toward a future rescheduled reading session.
- Completed Sessions: Once a reading or energy session is completed, no refunds are offered under any circumstances.
4. Etsy Orders
If you purchased our products through our Etsy shop (rootedcreativeelp.etsy.com), your purchase is subject to Etsy's buyer protection guidelines alongside our standard "all sales final" shop policy. For support with Etsy orders, please reach out to us directly through the Etsy message center.
5. Contact Us
If you have any questions, concerns, or received a damaged shipment, please get in touch:
Rooted Creative Group LLC / Ashe & Alma
Email: ayuda@ashealma.com
Website: ashealma.com